HAOFA International Trade Company held a summary meeting for the National Day holiday, making all-out efforts to achieve the global business goals for the fourth quarter
The meeting first summarized the business guarantee work during the National Day holiday. In response to the continuity of global customer demands, the company has established a "cross-departmental rotation and on-duty" mechanism in advance - the international sales team has formed a 24-hour online response team, handling over 120 overseas order inquiries in total, with an order fulfillment rate of 98%. The product support department simultaneously opened a multilingual service channel, resolving 37 after-sales issues related to Dining Chairs for customers in Europe, Southeast Asia and other regions. The customer satisfaction rate remained above 95%. In addition, the supply chain team ensured sufficient inventory of core products such aswall panels and flooring in overseas warehouses through pre-holiday stockpiling and dynamic scheduling during the holiday, effectively avoiding the risk of logistics delays during the holiday.
Based on the review of the achievements, the meeting focused on clarifying the global business direction for the fourth quarter. On the one hand, in response to the peak season for home consumption in the European and American markets in the fourth quarter, the company will launch a promotional plan for "Light Luxury velvet dining Chair Sets", and simultaneously optimize the product detail pages on cross-border platforms such as Amazon and eBay, emphasizing the multi-language presentation of core selling points such as "anti-stain material" and "ergonomic design". On the other hand, it is planned to join hands with local distributors in Southeast Asia to carry out offline experience activities in Vietnam, Malaysia and other places, allowing local customers to directly feel the texture of the products and further expand the market share in emerging markets.
The company's CEO emphasized at the meeting: "The smooth operation of our business during the National Day holiday has verified the resilience of our global service system." The fourth quarter is a crucial period for a sprint. We need to take customer demands as the core, transform the results of the review into action efficiency, ensure product quality while accelerating the response speed to the global market, and provide international customers with better products and services."
The convening of this meeting not only sorted out the advantages and disadvantages of the holiday business, but also consolidated the team's consensus. Next, all departments of HAOFA International Trade Co., Ltd. will, in accordance with the meeting's arrangements, work in concert to promote global market expansion, product iteration and customer service optimization, take practical actions to strive for the annual goals, and inject more vitality into the global home consumption market.
